Return policy
Delivery and return policy
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The products sold by mercicaffe.com are delivered using fast courier services. All products are new. The ordered items will reach you in 2-3 working days, with the exception of localities where the courier company does not deliver daily.
The total shipping cost will be displayed in the shopping cart before the order is placed/registered.
According to article 9 para. 1 of Government Ordinance no. 34 of June 12, 2014 on consumer rights, you have the right to withdraw from distance contracts, without specifying the reasons, within 14 days from the date on which you or a third party, other than the carrier, entered by you , in physical possession of the product.
To exercise your right of return, you must inform us of your decision to withdraw from this contract, using an unequivocal statement sent by e-mail to the address salut at mercicaffe.com, where "at" represents the @ sign.
If you wish to return the product, we will refund any amount we received from you, less the shipping costs from lovingfash.ro to you. Also, the shipping (return) cost for shipping the product from you to mercicaffe. com is free. If you will send the product with the payment of delivery to the destination (not recommended), mercicaffe.com will refund you the amount originally paid for the product minus the shipping costs, including the additional ones determined by the fact that you have chosen a delivery method other than the cheapest standard delivery type offered by us.
If you would like to replace the product with another one, the delivery cost from you to the mercicaffe.com address (return) is free. The replacement of the product will be done as quickly as possible, 3-5 working days, depending on the available stock, after the verification of the product by mercicaffe.com and if the returned product complies with the conditions of our return policy. You will pay the shipping cost from mercicaffe.com to your address for the new package shipped by mercicaffe.com to you.
The return of the amount paid for the purchase of the product will be made without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract.
We will make this refund using the following payment methods:
- bank transfer - you will need to provide us with your name, IBAN and bank name. If additional data is required, we will request it via an email sent to the email address you registered with. To avoid forwarding the notification/communication email(s) to spam, it is recommended that you save this email address in your contacts and ensure the necessary space in the Inbox of your email account. Our email address is hello at mercicaffe.com, where "at" represents the @ symbol.refund to the account attached to the credit card you used to pay, where possible.
- refund to the account attached to the credit card you paid with, where possible.
Important: Regardless of payment method, please allow a minimum of 3-5 business days for processing. If the amount of money has not been credited to your account after 5 working days from the moment we notified you by email or phone that the processing has been carried out, please contact us at salut at mercicaffe.com, where "at" represents the symbol @ or at the phone number 0744846243.
For return requests, please write to us at the email address: salut at mercicaffe.com, where "at" represents the @ symbol. You can also use the contact form in the Contact section of the website. We will provide you with the address to ship the product/s to. We will process the return without undue delay and in any case within a maximum of 14 days from the date on which you communicated the return request to us. The deadline is met if the products are sent back before the expiry of the 14-day period.
We will support you in choosing the method of return and provide you with the necessary details regarding the shipping address of the products, packaging or contacting the courier company.
If the product is returned in a condition in which it can no longer be sold as new (open packaging, missing accessories, product is damaged, etc.), we reserve the right to refuse the return or request a fee for returning the product to its original state , as the case may be, to restore the stock. At your request, we will resend the product, the delivery costs being borne by you.
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